Undercover Boss USA

The chief executive of a property management firm disguises himself to work inside his own company, spending time alongside staff. He shadows a maintenance supervisor and technician, a concierge and a home inspector to see how they perform their duties.

The programme follows the chief executive of a property‑management firm as he decides to step behind the scenes of his own company, disguising himself to experience the business from the ground level. By going undercover, he aims to see first‑hand how the organisation functions when the hierarchy is removed. During his covert stint, the CEO shadows a range of staff members, moving from the workshop to the front desk. He spends time with a maintenance supervisor and the accompanying technician, watching them coordinate and carry out repairs. The episode also takes him alongside a concierge, who handles the day‑to‑day interactions with residents, and a home inspector, whose job is to assess properties for compliance and condition. In the maintenance department, the supervisor directs the workflow, allocating tasks and ensuring safety standards are met, while the technician tackles the practical side of fixing issues that arise in the properties. Their routine gives the CEO insight into the logistical challenges and problem‑solving that keep the portfolio running smoothly. The concierge role reveals how the company manages tenant relations, from greeting visitors to addressing queries, whereas the home inspector provides a systematic review of each dwelling, checking for defects and confirming that standards are upheld. Together, these perspectives offer the CEO a comprehensive view of the everyday operations that underpin the business.