Undercover Boss USA

John Fuller, the president of The Coffee Bean & Tea Leaf, goes undercover within his own company. He spends time with a barista, a shift supervisor and a general manager to assess the efficiency and daily operations of the chain’s coffee shops.

The Coffee Bean & Tea Leaf is a television programme presented in an episode format, focusing on the inner workings of the well‑known coffee chain. It offers viewers a glimpse behind the counter, showing how the business operates from the perspective of its senior leadership. In this particular episode, the company's president, John Fuller, decides to go undercover within his own organisation. He slips into the daily routine of a typical outlet, taking the role of an ordinary employee so he can observe the service first‑hand and assess how efficiently the shops are being run. During his covert visit, Fuller spends time with a barista, watching the preparation of drinks and the interaction with customers. By working alongside the barista, he gains direct insight into the frontline experience, from taking orders to maintaining the quality of each cup. The president also meets a shift supervisor and a general manager, discussing the day‑to‑day management of the store and the broader operational challenges they face. These conversations allow him to evaluate the effectiveness of staff coordination and the overall performance of the coffee shop network, all with the aim of improving efficiency across the brand.