Nightmare Tenants, Slum Landlords

A letting agent who broke into his clients' house and changed the locks

Susan and Gary bought an East End flat to let out and were approached by a letting agent who promised hassle-free guaranteed rent. But before they knew it, he had broken in and changed the locks. Now they are fighting to get the property back. Meanwhile, landlord Paul discovers that his seriously ill father's long-standing tenant owes a staggering £20,000 in rent for living in her Notting Hill home